Refund Policy

1. General Refund Rules

We want you to be completely satisfied with PingFly. If you experience technical problems that prevent you from using our VPN service, you are eligible for a refund under specific conditions.

2. 7-Day Money-Back Guarantee

You may request a full refund within 7 days of your initial purchase if the service does not work on your device and our technical support team is unable to resolve the issue.

3. Non-Refundable Cases

Refunds will not be granted in the following scenarios:

• Requests made after 7 days from the transaction date.
• Accounts suspended or banned due to a violation of our Terms of Service (e.g., spamming or malicious activities).
• Crypto Bot transactions where blockchain network fees exceed the refund volume.

4. How to Request a Refund

To request a refund, please contact our support bot or administration via Telegram with your Transaction ID and Telegram ID. Refunds are processed within 5-10 business days depending on Stripe/Robokassa processing banks.